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Privacy Policy

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Privacy Policy Statement

This document sets out the Privacy Policy of Totally You and explains how we collect and use your personal information in connection with your relationship with us as a customer or potential customer including;

  • ·       through your use of www.clairejanestotallyyou.co.uk (Site)

  • ·       by meeting with us in person

  • ·       by interacting with our social media: Facebook, Twitter and Instagram (Applications)

  • ·       by contacting a member of the Totally You team directly

 

This policy also applies to information held about suppliers and possible future suppliers, contacts and all other people we hold information about.

Please read the following carefully to understand our views and practices regarding your information and how we will treat it.

 

Information we collect

By ‘information,’ we mean personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped together in the following categories:

  • ·       Identity and Contact Information includes first name, last name, email address, telephone number, invoice address or any other information you provide via your communications with Totally You

  • ·       Transaction Information includes details about payments from you and other details of products and services you have purchased from us

  • ·       Technical Information includes your internet protocol (IP) address

  • ·       Usage Information includes information about any products and services you have purchased from Totally You

  • ·       Contact History means keeping a record of what you have said to us, for example, over the phone, through a web form, by email, on social media or otherwise

  • ·       Social Information means information collected if you choose to link your social media accounts with us.

 

How we collect information about you

You may give us your information by filling in forms on the Site or any Application or in person or by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you:

  • ·       make an enquiry with us

  • ·       make a booking with us

  • ·       receive a service including hair and makeup trials 

  • ·       contact our Totally You team

  • ·       give us some feedback.

 

How we use your information

We use your information in the following ways:

Identity & Contact Information

  • ·       to provide our hair and makeup services

  • ·       to send you service messages by email, SMS or otherwise, such as your booking confirmation and invoice

  • ·       to respond to your enquiries and to communicate with you as necessary

 

Financial Information

  • ·       Please be advised we do not collect financial information from our customers

 

Technical Information

  • ·       to keep our Site safe and secure

 

Contact History

  • ·       to provide customer care and support

  • ·       to ensure the correct services are delivered to our customers

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Legal basis for processing

Our processing of your personal information is necessary:

  •       for the performance of contracts to which you will be a party to and to take steps at your request prior to you entering into those contracts

  •       for the purposes of legitimate interests pursued by us

 

Legitimate interests

Where our processing is based on the legitimate interest grounds described above, those legitimate interests are: (i) collecting personal information to provide you with a smooth and efficient customer experience; (ii) running our business; (iii) to provide the services you have requested.

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Will we share your information with third parties?

We will only share your personal information with third parties in the instance of submissions made via our online Site booking and enquiry forms. Your data will be collected, stored and processed by our Site providers Wix.com who operate within the Privacy Shield Framework. For full details of how Wix.com process your data, please go to https://www.wix.com/about/privacy or contact Hello@clairejanestotallyyou.co.uk directly.

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Please be assured that excluding the collection, storage and processing of your personal information via our Site, we will not sell or share your personal information to third parties unless we have your express permission or are required by law to do so.

 

Your Rights

At any time, you have the right:

  • ·       to request access to or a copy of any information which we hold about you

  • ·       to rectification of your information, if you consider that it is inaccurate

  • ·       to ask us to delete your information, if you consider that we do not have the right to hold it

  • ·       to withdraw consent to our processing of your information (to the extent such processing is based on previously obtained consent)

  • ·       to restrict processing of your information

  • ·       to data portability (moving some of your information elsewhere) in certain circumstances

  • ·       to object to your information being processed in certain circumstances.

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Any request for access to or a copy of your information must be in writing and we will endeavour to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.

We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change by contacting: hello@clairejanestotallyyou.co.uk

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Data Subject Access Requests

We would gladly assist in any data subject access requests free of charge.

Data subject access requests must be made in writing and we advise emailing hello@clairejanestotallyyou.co.uk to ensure action is promptly taken.

Please include the following:

  •       Full Name

  •       Email Address

  •       Billing Address

  •       Phone Number

  •       Details of the specific information you require and any relevant dates

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We may ask for further information to identify you and ensure the personal data relates to the individual making the request.

Data Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

In addition, we limit access to your personal data to those employees and contractors who have a business need to know such data. They will only process your personal data on our instruction and they are subject to a duty of confidentiality.

Marketing

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Totally You does not participate in any direct marketing to it’s customers. Should this change at any time, we will contact you directly and request your “opt in” confirmation prior to sending any marketing materials, including: marketing emails, newsletters or promotions

 

How to contact us

If you would like to access or update your personal information at any time, please contact:

Full name of legal entity: Claire Janes Totally You
Email address: hello@clairejanestotallyyou.co.uk

Tel: 07936 362986

Postal Address: Totally You, Unit 5 Caroline Court, Cranbourne Lane, Basingstoke RG21 3NY

 

For further information please refer to the Information Commissioner’s guidance here https://ico.org.uk/for-the-public/personal-information/

Changes to this Policy

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Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you on the Site, within any Application or by email. Please check back frequently to see any updates or changes to our policy. This Privacy Policy was last updated on 12/04/2024.

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